By Niyi Jacobs
Nigerians have expressed frustration and disappointment after Zenith Bank’s services were disrupted for 48 hours, leaving many unable to access their accounts or withdraw cash. The bank’s IT upgrade, intended to improve services, has instead caused widespread inconvenience.
“I was stranded because I couldn’t withdraw money for emergency expenses,” said one customer. “This is unacceptable from a top bank like Zenith.”
Another customer, who preferred to remain anonymous, shared her experience: “I was unable to pay my bills on time because I couldn’t access my account. This has caused me so much stress and embarrassment.”
In response to the backlash, Zenith Bank has apologized for the disruption, stating that services have been restored and customers can now transact conveniently.
“We apologize for the service disruptions and appreciate your patience and understanding. Our IT upgrade was aimed at enhancing services, and we have made significant progress. You can now perform transactions conveniently,” the bank said in a statement.
While the bank’s apology is appreciated, many customers are still reeling from the effects of the outage and are demanding more robust measures to prevent such disruptions in the future.
“Zenith Bank needs to do more to ensure that their services are reliable and efficient. This outage has caused me so much inconvenience, and I expect better from a top bank like Zenith,” said another customer.
The incident highlights the importance of robust IT infrastructure and the need for banks to prioritize customer convenience and satisfaction. As one customer succinctly put it, “A bank’s primary responsibility is to safeguard people’s money and ensure easy access to it. Zenith Bank fell short of this expectation, and it’s unacceptable.”
