The Federal Competition and Consumer Protection Commission (FCCPC) has issued a strong warning to Air Peace, cautioning the airline against attempts to obstruct its ongoing investigation into allegations of exploitative ticket pricing and other consumer rights violations.
This follows Air Peace’s recent press conference, which the FCCPC described as an effort to distract from critical issues. The investigation was prompted by numerous petitions from passengers, alleging unfair practices, including arbitrary fare increases, lack of transparency in pricing, and poor customer service.
In a statement on Sunday, December 8, 2024, the FCCPC expressed concern over Air Peace’s claims that only the aviation regulator has jurisdiction over its operations. The Commission clarified that its mandate under the Federal Competition and Consumer Protection Act (FCCPA) 2018 extends to ensuring fairness and competitiveness in all sectors, including aviation.
The FCCPC highlighted disturbing allegations, including Air Peace’s assertion that ideal domestic flight fares should range between ₦500,000 and ₦700,000, despite evidence suggesting lower operational costs. Comparisons with competitors offering fares as low as ₦80,000 for similar routes further raised questions about Air Peace’s pricing practices.
Passengers have also accused the airline of instigating fare hikes across the industry, canceling flights without compensation, and charging surcharges for rescheduled flights after delays or cancellations. Recent incidents, such as a rampage by passengers at the Abuja airport following a prolonged delay, underscore growing consumer frustrations.
The FCCPC reiterated its commitment to conducting a thorough investigation into these allegations, emphasizing that no amount of blackmail or diversion tactics would derail its efforts. The Commission reassured the public that it would uphold consumer rights and ensure market fairness in accordance with its mandate.
The inquiry, according to the FCCPC, aims to protect Nigerian passengers from exploitative practices and foster a competitive, transparent, and equitable marketplace in the aviation sector.
