Stanbic IBTC Pension Managers has introduced an upgraded suite of self-service options, reaffirming its commitment to improving pension management and customer experience. The relaunch was announced during a recent webinar, where clients were guided on how to leverage these digital tools for seamless pension account management.
The MyPension Portal, accessible via www.stanbicibtcpension.com, allows users to update personal details such as name, date of birth, and employer information. It also facilitates embassy letter requests for travel and education purposes and provides instant access to account statements.
Through the Stanbic IBTC Mobile App, available on Google Play and the App Store, customers can track contributions, monitor investment performance, view account balances, and receive transaction alerts. Additionally, those preferring SMS access can text “HELP” to 30388 for self-service instructions, while the Interactive Voice Response (IVR) system at 0201276000 offers quick access to account balance checks, passcode resets, and statement requests.
Olumide Oyetan, Chief Executive of Stanbic IBTC Pension Managers, highlighted the company’s dedication to transparency and efficiency. “These self-service channels offer our clients flexibility and independence in managing their pensions, ensuring convenience and accessibility round the clock,” he stated.
Clients interested in learning more can watch the webinar on Stanbic IBTC’s YouTube page or visit the company’s website for further details.
