First City Monument Bank (FCMB), one of Nigeria’s most innovative and customer-focused financial institutions, has entered into a strategic partnership with Truecaller, the global platform for trusted communication, to transform customer engagement across the country. The collaboration is designed to enhance trust, improve communication security, and protect customers from fraud.
With the partnership, FCMB will deploy Truecaller’s Customer Experience Solution and Branded Caller ID, ensuring that all calls from the bank now display its verified name, logo, and brand identity on customers’ mobile screens. This development means customers will receive transaction alerts, security notifications, and service updates with greater clarity and authenticity, a major step towards reducing the risks of impersonation and phishing.
In addition to verified caller identification, FCMB has activated its Business Page on Truecaller, giving customers the ability to easily discover, recognize, and engage directly with the bank within the app. This enhances FCMB’s digital visibility and ensures that trust is reinforced even before the first call is made.
For customers, the benefits are clear. They can instantly confirm that communications from FCMB are genuine, which reduces the possibility of falling victim to fraud. The verified Caller ID also removes uncertainty during important interactions such as account updates or security alerts. By adopting this industry-leading solution, FCMB is reinforcing its reputation as a bank committed to transparency, innovation, and customer protection.
Rotimi Famuwagun, Chief Information Officer at FCMB, emphasized the importance of the partnership. “At FCMB, our customers are at the heart of every innovation. Through our collaboration with Truecaller, we are strengthening communication security and building greater trust. When customers see the verified FCMB name and brand identity on incoming calls, they can be assured of authenticity, transparency, and care behind every interaction.”
Speaking on the partnership, Priyam Bose, Global Head, GTM & Developer Products at Truecaller, said: “Our mission at Truecaller is to help brands build secure, meaningful, and transparent communication at scale. FCMB’s adoption of Truecaller’s Customer Experience Solution sets a new benchmark for trusted customer communication in the financial services industry, and we are proud to support them in this journey.”
First City Monument Bank continues to reinforce its position as a trusted financial services provider by embracing digital solutions that safeguard customers while delivering seamless and secure banking experiences
