First bank unveils Digital Experience Centre in Lagos

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First Bank of Nigeria Limited has launched the FirstBank Digital Experience Centre, a fully automated branch of the bank, to provide customers with an added advantage in carrying out various banking activities seamlessly and on their own without interaction with bank staff.
The bank, at the launch of the initiative, said the self-service branch is built with a wide range of phased modern banking facilities, which include humanoid robots equipped with video banking and Artificial Intelligence (AI). It further stated that the new automated branch will take on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account update; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.